Experience

Operated and maintained digital printing, finishing, and production equipment to ensure continuous workflow and minimize operational downtime.

Diagnosed and resolved routine hardware, software, and print production issues, applying structured troubleshooting techniques to maintain service quality.

Managed multiple production requests simultaneously while meeting strict deadlines and quality standards in a fast-paced environment.

Processed and verified digital files using Microsoft Office applications and print management systems, ensuring accuracy and compliance with customer specifications.

Performed quality assurance checks on printed materials and identified production issues before final delivery.

Provided technical guidance and customer support regarding print products, file formatting, and production requirements.

Maintained accurate production records and communicated status updates to team members to support efficient workflow management.

Followed workplace safety procedures and operational standards while supporting overnight production operations.

Assisted in the successful execution of WCISC 2026 (Western Canada Information Security Conference), a premier cybersecurity event in the region.

Professional Networking: Engaged with industry-leading vendors and security professionals to discuss emerging technologies and real-world cybersecurity solutions.

Operational Support: Facilitated event logistics at the RBC Convention Centre, ensuring a seamless experience for speakers and attendees.

Industry Insights: Gained deep knowledge of the evolving threat landscape, with a focus on AI Governance, Shadow AI control, and the human element in cybersecurity risk management.

Community Engagement: Represented the student/professional IT community, demonstrating commitment to continuous learning and the growth of the Western Canada infosec ecosystem.

Security Architecture & Vulnerability Analysis: Conducted comprehensive vulnerability assessments and authored technical reports recommending critical security controls, including Multi-Factor Authentication (MFA), Account Lockout Mechanisms, and Rate Limiting to prevent brute-force attacks.

Identity & Access Management (IAM): Designed and implemented a robust Role-Based Access Control (RBAC) framework tailored for Admin, Student, and Instructor roles, ensuring data privacy and least-privilege access.

Agile Methodology & Project Governance: Facilitated Sprint Planning sessions and managed the project backlog by defining User Stories and technical requirements to ensure alignment with the Project Charter.

Quality Assurance & Testing: Developed and executed structured Test Cases to validate system functionality, performance, and security-hardened features before client delivery.

Client Stakeholder Management: Led and participated in client meetings to gather functional requirements, translate business needs into technical specifications, and provide transparent progress updates.

Project Management Support: Collaborated directly with the Project Manager to produce high-quality documentation, including meeting minutes, risk assessments, and deliverable tracking to maintain project governance.

Full-Stack Contribution & DevOps: Utilized JavaScript for dynamic front-end logic and managed version control via Git/GitHub, following industry-standard branching and merge request workflows.

Contributed to the operational success of the Made in Manitoba B2B Summit, a key industry event fostering collaboration within the province's manufacturing and exporting sectors.

Front-Line User Support: Acted as the first point of contact for attendees, managing high-volume registration check-ins and badge distribution with professional accuracy.

Logistics & Data Tracking: Monitored real-time attendance and synchronized on-site registration logistics to ensure a seamless entry process during peak hours.

Stakeholder Engagement: Facilitated the transition of exhibitors to the tradeshow floor, providing onsite guidance and navigation support to ensure booth setup efficiency.

Operational Collaboration: Partnered with CME staff to optimize tradeshow floor operations post-registration, demonstrating adaptability in a fast-paced, B2B corporate environment.

Served as a key technical and communications link at the 2025 Inspire Conference, ensuring the seamless delivery of professional presentations and a high-quality attendee experience.

Technical Troubleshooting: Provided on-site technical support for speakers, managing audiovisual setups and resolving hardware/software compatibility issues to ensure zero downtime between sessions.

Communication Coordination: Managed real-time communication between event organizers and keynote speakers, overseeing scheduling and logistics for multiple concurrent tracks.

Public Presentation: Facilitated session flow by professionally introducing speakers to diverse audiences, setting a focused and engaging tone for each technical discourse.

Crisis Management: Acted as a rapid-response contact for speaker needs, demonstrating the ability to handle high-pressure situations with calm and professional problem-solving.

Provided one-on-one and small group tutoring to Chinese students, focusing on academic English, technical vocabulary, and professional communication.

Designed structured lesson plans and practice materials to improve speaking, listening, reading, and writing proficiency for academic and workplace contexts.

Explained complex grammar and vocabulary concepts in a clear, step-by-step manner, adapting instruction to individual learning pace and proficiency levels.

Tracked learner progress using structured assessments and adjusted teaching strategies to meet short-term learning goals and long-term proficiency objectives.

Achieved measurable learning outcomes, with students' English proficiency scores increasing by an average of 50% within one year.

Strengthened technical explanation skills, documentation habits, and structured communication practices applicable to IT support, user training, and stakeholder interaction environments.